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Don’t forget to wait for your ready to collect email and check store opening hours and whether the store can offer Drive Thru, Walk Up or both collection options before heading out. If your store doesn’t have stock, we can get some in, but it may take a little longer. If the store already has stock of your item, you may be able to collect on the same day.

Please remember to keep 2 metres away from our colleagues and other customers.

You’ll get a text when our colleague is preparing your order for collection.

Once you’ve had confirmation your order is ready to collect, walk to store and head to the collection point.

We have safety measures in place to keep you and our staff protected whilst you queue. Stores, including those which DO NOT have parking outside, can still offer a safe Walk Up service.

One of our colleagues will put your order in your car boot.

When you’ve arrived, click on the link in your confirmation email to let our team know.

Once you’ve had confirmation your order is ready to collect, drive to the store.

Our stores with parking available can offer a Drive Thru collection experience using the parking bays clearly marked outside the store. Order & Collect – The majority of our stores are now open and offering a collection service, allowing you to safely order online and collect from store contact-free. The item must be returned in ‘as new condition’ – not used or installed, and in its original packaging.

Physically return it within a further 14 days.

Let us know you plan to return the item within 14 days of delivery/collection.

Items you’ve openedWithin 14 days of receiving an item you paid for online or on the phone, you can return it, even if you’ve opened it. This promise is in addition to your statutory rights.

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Items you haven’t openedWithin 21 days of receiving an item you paid for online, on the phone, or in store you can return it for a full refund – provided your purchase is still in its original and unopened packaging. Returns and refundsWhether an item you’ve bought is faulty or damaged, or you’ve changed your mind, it’s easy to get a refund. We’ll let you know as soon as it’s available again. Stock updatesFind something you want but it’s not in stock? On the item’s product page, simply click on ‘Email me when back in stock’, and let us have your email address.

Review the delivery and collection options local to you – just click on any one to add it to your basket.

Enter a town or postcode in the box on the product page for an item you’ve selected.

Local stores you can get items sent to for you to collect later.

Local stores with stock you can collect from now.

Availability CheckerHow and when can you get hold of your selections? Finding out should be quick and easy, so with just a few clicks our Availability Checker shows you: To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference). For On the Dot, where a standard signature delivery is not possible, On the Dot will attempt to leave the parcel in a safe place and inform the customer of where the parcel has been placed. The parcel will be held for 18 days as per normal process.ģ. If the delivery cannot take place, Royal Mail will take the parcel to the local depot for collection by the customer. Having knocked on the door, the delivery teams will step aside to a safe distance while the item is retrieved. Where Royal Mail needs to deliver a parcel, its teams will place the parcel at the customer’s door.

Customers can use the DPD app to nominate a ‘safe place’ for their delivery to be left if they do not want close contact.įor customers unable to use the DPD app, DPD is still able to offer a contact-free delivery and will take a picture of the property and capture a proof of delivery name instead of capturing a customer signature.Ģ. Our courier partners (DPD, Royal Mail and On the Dot) have all updated their delivery processes to take extra precautions due to Coronavirus (COVID-19).

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Important update on our delivery service for small items In this case, please go ahead and order, and we’ll contact you later to confirm an exact delivery date. Please note: if we’re out of stock of an item but getting more in, we indicate – on listings pages and the product page – how soon we can dispatch for delivery to you. Delivery in a timeslot of your choice next day or any following day (£10.00 - order by 9PM).Next day delivery or any following day between 8am & 5pm (£5.00 - order by 9PM).

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FREE standard delivery in 3-5 working days.Subject to the time you order, and where you want delivery, these options will include: We’ll show you your current delivery options for this item in checkout.

Open a my passport for mac